Bali Body will only accept a return for exchange or store credit if the products are unused, and returned in their original packaging within 14 days of delivery. An exchange or store credit will not be processed for products that are returned with open packaging or that have been damaged.

Bali Body does not accept returns or exchanges for sale items.

All shipping costs for returns are the responsibility of the customer and are non-refundable. We recommend using a tracked service to ensure it arrives at our warehouse safely. If your returned order becomes lost in transit, and there is no package tracking, Bali Body cannot be held liable for the return and may be unable to provide you with a store credit or exchange.

To request a return, please contact us at info@balibodyco.com

Once your product has been returned to our warehouse, we will notify you via email to discuss your options to receive an exchange or store credit.

Yes! We want you to love your glow. If you're not happy with a Bali Body product for any reason, let us know within 30 days of your order being delivered and we'll give you store credit for the value of that product.

To claim, email our Customer Care team with your order number and the product you'd like credit for and a note on what didn't work for you. Once your claim is approved, your store credit will be added to your account and can be used on anything on the Bali Body website. 

A few things to know:

• The guarantee applies to products purchased directly from Bali Body's website.

• Store credit is issued for the amount you paid for the product, after any discounts or promo codes.

• The guarantee is limited to one claim per product, per customer.