You’re officially a member of the BB family. We’ll send you an order confirmation email with all your order details included, then aim to dispatch your order by the very next business day. As soon as your order has left our warehouse, you will receive a separate shipping confirmation email with all your tracking information within it.

All cancellation requests are reviewed individually. Email our team at info@balibodyco.comas soon as possible with ‘cancel order’ in the subject line. If the order has not been submitted to our warehouse then we may be able to process your request, however if your order has been dispatched or you have not notified our team with enough time or information, then we will be unable to process your request. Bali Body will not be responsible for unwanted or incorrect orders. Cancellations and/or refund requests are not guaranteed.

We’re so sorry. Please send images of the damaged products to along with your order number and our customer service team will be able to assist you.

We can fix this for you! Please email our customer service superstars at with your order number and correct email address and we can update this. We can also re-send your order and shipping confirmations so you have all the details you need to keep an eye on your package.

No, all order and shipping details need to be placed in the English language only.

Note: Any orders not placed in the English language will be at risk of having an incorrect address label and therefore, may not arrive safely. The use of diacritic marks such as ñ will not be printed and Bali Body will not be liable for refund or replacement if details are submitted in any language other than English.

No orders during the Cyber Weekend sale will come with a free Exclusive Cosmetic Bag. This promotion will be paused from Thursday 25 November - Friday 3 December.