At Bali Body, we are committed to ensuring that our website and digital services are accessible to all individuals.

We believe every person has the right to access our website with dignity, equality, comfort, and independence. Our goal is to provide an inclusive and seamless online experience for all users, regardless of ability, technology, or method of access.

Our Commitment

Bali Body is actively working to improve the accessibility and usability of us.balibodyco.com. We strive to ensure that our website content, features, and services are accessible to the widest possible audience and are aligned with recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG).

These guidelines help make web content more accessible for people with a wide range of needs, including those with visual, auditory, cognitive, and motor impairments.

Measures We Are Taking

To support our commitment to accessibility, we regularly review and improve our website through ongoing testing, updates, and remediation efforts.

This may include:

• Regular accessibility scans and audits
• Ongoing website updates and code improvements
• Continuous review of images, buttons, forms, and interactive elements

We also work to ensure that key shopping experiences such as product browsing, checkout, customer support, and account access remain as accessible as possible.

Ongoing Improvements

Accessibility is an ongoing priority for our team.

While we strive to ensure every page and piece of content on our website is fully accessible, some areas may still be in the process of being updated to meet the latest standards and assistive technology requirements.

As technology continues to evolve, we are committed to continuously improving the accessibility of our website and digital experiences.

Third-Party Content

Please note that some third-party integrations, plugins, or embedded content may be outside of our direct control. While we aim to work with partners who share our commitment to accessibility, some third-party tools may not yet fully comply with the same standards.

We continue to review these areas and work with external providers wherever possible to improve accessibility.

Need Assistance?

If you experience any difficulty accessing content, browsing the website, placing an order, or using any part of us.balibodyco.com, please contact our customer care team and we will make every reasonable effort to assist you.

You can reach us via our Contact Us page or email us at info@balibodyco.com. Enquiries are handled during business hours 8:00am–4:00pm Monday to Friday AEST, and responses may take up to 3 business days during busy periods.

When contacting us, please include:

• The webpage or URL where the issue occurred
• A brief description of the issue
• The device and browser you are using
• Any assistive technology being used (if applicable)

This helps us resolve the issue as quickly as possible.